Customer Service Representatives salary
in New York-Newark-Jersey City, NY-NJ
- Middle 50%
- $43,060–$61,940
- vs U.S. median
- +11%
- Metro rank
- #17 of 527
Customer Service Representatives in the New York-Newark-Jersey City, NY-NJ metro earn a median of $49,590 a year, based on BLS estimates for 125,570 jobs (May 2025). That is 11% above the U.S. median of $44,770 and 3% above the NY statewide median of $48,000. It ranks #17 of 527 metros with published figures for this job.
- SOURCEBLS OEWS, May 2025
- SAMPLE125,570 jobs (estimate)
- SCOPEall employers, all experience levels
- PERIODMay 2025 estimates
Full percentile breakdown
BLS · metro vs U.S.
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Customer Service Representatives pay in other NY metros
8 metros · BLS
| Metro | Median |
|---|---|
| Central East New York nonmetropolitan area | $46,410 |
| Glens Falls, NY | $45,830 |
| Kiryas Joel-Poughkeepsie-Newburgh, NY | $45,550 |
| Buffalo-Cheektowaga, NY | $45,520 |
| Ithaca, NY | $45,390 |
| Syracuse, NY | $45,360 |
| Albany-Schenectady-Troy, NY | $45,350 |
| Binghamton, NY | $45,280 |
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Questions
What is the average Customer Service Representatives salary in New York?
The BLS median is $49,590 a year (May 2025). Half of the 125,570 jobs pay between $43,060 and $61,940. The 10th percentile is $36,930 and the 90th is $77,290.
Is New York a high-paying metro for Customer Service Representatives?
That is 11% above the U.S. median of $44,770 and 3% above the NY statewide median of $48,000. It ranks #17 of 527 U.S. metros with published BLS figures for this job.
How much do Customer Service Representatives make an hour in New York?
About $23.84 an hour at the median (the BLS annual figure of $49,590 divided by 2,080 hours, the conversion BLS uses). The middle half earn about $20.70–$29.78 an hour. Straight-time pay, before overtime and shift differentials.
Does this include experience levels?
BLS figures cover all experience levels together. Employer filings carry a DOL wage level, which the free checker can filter by (approximate).
Sources: U.S. BLS Occupational Employment and Wage Statistics, May 2025 (national + state) (metro area estimates, all employers); employer rows from U.S. DOL OFLC LCA Disclosure Data, FY2026 Q3 (LCA_Disclosure_Data_FY2026_Q3.xlsx). Base pay only. Estimates can have sampling error, especially for smaller metros.